Waste Collection Brixton Privacy Policy

This Privacy Policy explains how Waste Collection Brixton collects, uses, stores and protects your personal data in connection with our waste collection and related services. It applies to all Waste Collection Brixton customers in the Brixton area, as well as individuals who contact us about our services.

We are committed to handling your personal data in a lawful, fair and transparent manner and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are and Scope of This Policy

Waste Collection Brixton is a waste management service operating in the Brixton area, providing household, commercial and specialist waste collection and disposal services. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy.

This Privacy Policy applies to all personal data that we collect from customers, prospective customers, suppliers and any individuals who interact with us within the Brixton area and the immediate surrounding neighbourhoods where we operate.

Types of Personal Data We Collect

We may collect and process the following categories of personal data:

Identity and contact information such as your name, title, business name, address, email address and telephone number.

Service information such as service address, type of waste collection service requested, preferred collection times, access instructions, service history and any notes needed to safely perform waste collection.

Billing and payment information such as invoicing details, payment method used and payment history. We do not store full card details; where card payments are taken, these are processed securely by our payment processor.

Communication records such as emails, telephone call notes, text messages or other correspondence relating to enquiries, bookings, complaints or feedback.

Technical and usage information such as your IP address, approximate location, browser type, access times and pages viewed when you visit our website, to the extent necessary for security and basic analytics.

Health and safety information such as information you voluntarily provide that relates to access or safety considerations at your property, for example hazards, restricted access or vulnerability information relevant to service delivery.

How We Collect Your Personal Data

We collect personal data directly from you when you request a quotation or make a booking, contact us by phone, email or online form, create or update an account with us, provide feedback or make a complaint, or interact with our staff during service delivery.

We may also receive personal data indirectly from third parties, for example from business partners or landlords who arrange services on your behalf, or from publicly accessible sources such as business directories, where this is relevant to our services.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, this may include:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as arranging and providing waste collection services, issuing invoices and managing your account.

Legal obligation: We may process personal data where it is necessary to comply with our legal obligations, for example record-keeping, adherence to environmental regulations, tax and accounting requirements and responding to lawful requests from public authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that your rights and interests do not override those interests. This includes managing our relationship with you, improving our services, preventing fraud, ensuring security and handling queries or complaints.

Consent: In limited circumstances, we may rely on your consent, for example for certain forms of marketing communication. Where we rely on consent, you can withdraw it at any time as described in this Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage waste collection and related services you request, including booking, scheduling, accessing your property, completing collections and managing bins or containers.

To communicate with you about your bookings, service changes, delays, cancellations, account information and support queries.

To issue quotes, invoices and payment reminders, process payments and maintain accurate financial records.

To manage customer relationships, handle complaints, gather feedback and improve the quality and safety of our services.

To comply with legal and regulatory requirements, including record-keeping, waste transfer notes, environmental reporting and responding to enforcement or audit requests.

To protect our business, staff and customers against fraud and misuse, and to secure our systems, vehicles and premises.

To conduct basic analytics about how our website and services are used, so that we can maintain and improve them.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy. These third parties may include:

Payment service providers who process payments securely on our behalf.

IT and system support providers who assist in hosting and maintaining our booking, email and customer management systems.

Operational partners or subcontractors who help us deliver waste collection services, including drivers and logistics providers, where they need access to addresses and relevant service details.

Professional advisers such as accountants or legal advisers where necessary for compliance and business management.

Public authorities, regulators and law enforcement where we are legally required or permitted to do so.

Where third parties process personal data on our behalf, they act as data processors and are bound by contractual obligations to keep your data secure, use it only for our instructed purposes and comply with data protection law.

International Data Transfers

As a general rule, we aim to keep your personal data within the United Kingdom or European Economic Area. Where it is necessary to transfer data to a country outside this area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your personal data.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

Customer account and service records are typically kept for up to six years after the end of the relevant financial year, in line with statutory limitation and tax rules.

Communication records relating to enquiries, complaints or feedback may be retained for up to three years after resolution, unless a longer period is required for legal reasons.

Technical and usage data collected for security or analytics purposes is generally retained for shorter periods, typically no longer than two years, unless needed for investigations or legal proceedings.

When data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These measures include access controls so that only authorised staff and processors can see your data, secure storage and transmission practices, staff training on data protection and confidentiality, and regular review of our data handling procedures.

While we take reasonable steps to safeguard your personal data, no system can be completely secure. You also play a part in protecting your data by keeping any account information and devices secure.

Your Data Protection Rights

You have a number of rights under data protection law in relation to your personal data. Subject to certain conditions and exemptions, these include the right to:

Access your personal data and receive a copy of the information we hold about you.

Rectify inaccurate or incomplete personal data.

Erase your personal data where there is no longer a valid reason for us to keep it, sometimes known as the right to be forgotten.

Restrict the processing of your personal data in certain circumstances, for example while a complaint is being investigated.

Object to processing based on our legitimate interests, including profiling, where your rights and freedoms outweigh our interests.

Object to direct marketing at any time. If you object, we will stop using your personal data for this purpose.

Data portability, which allows you to receive certain personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.

Where we rely on your consent, withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details provided on our website or on your service documentation. We may need to verify your identity before responding to your request. We aim to respond within one month of receiving a valid request.

Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this can be found on the authority's website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practices. Any updated version will be made available through our usual communication channels and on our website. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data as a Waste Collection Brixton customer in the Brixton area.